About Us

Synergy was founded in 2004 as a third-party administrator (TPA) and claims management provider by Nick Green, Paul Smith, and Mike Najafi. Since its inception, Synergy has delivered experienced TPA services to Lloyd’s of London, the London company market, and domestic insurers across the United States. With a coast-to-coast presence in the U.S., Synergy provides comprehensive claims service nationwide while offering its London-based clients local representation. This ensures timely claims handling, expert guidance, and real-time communication within the same time zone.

 

Synergy’s claims professionals bring extensive expertise across property, casualty, catastrophe management, builder’s risk, inland marine, specialty risks, and transportation lines. Clients benefit from decades of collective experience, with each account supported by a dedicated TPA Manager and, where appropriate, a specialized team to ensure responsive service and consistent performance.

 

Synergy also offers a proven online claims management system available to clients upon request, providing efficient reporting, transparency, and streamlined communication throughout the lifecycle of each claim.

Leadership

Nick Green

Nick Green


Senior Vice President,
Synergy Operations
ngreen@synergyadj.com

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Lee Bennett


Senior Vice President,
Synergy Operations
lbennett@synergyadj.com

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Paul Smith


Vice President, Synergy
London Market Operations
psmith@synergyadj.com

Laura Fagan

Laura Fagan


Associate Vice President,
Synergy Client Services
lfagan@synergyadj.com

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Russ Ashley


Vice President,
Synergy Claims Operations
russ.ashley@synergyadj.com

Lacey Anthony

Lacey Anthony


Associate Vice President,
Operations
lanthony@synergyadj.com

Joel Voelkner

Joel Voelkner


Synergy
Transportation Leader
jvoelkner@synergyadj.com

Kurt Kramer

Kurt Kramer


Associate Vice President,
Synergy Liability Operations
kkramer1@synergyadj.com

Brett Burlison

Brett Burlison


Associate Vice President,
Synergy Property Operations
bburlison@synergyadj.com

Kim Majchrzak

Kim Majchrzak


Associate Vice President,
Synergy Specialty Operations
kmajchrzak@synergyadj.com

Key Staff

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Lacey Anthony 

BSC / Client Financial Services

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Location: Atlanta, GA, USA

Time Zone: GMT -5

Direct tel: +1 770 945 1414

Direct fax: +1 770 945 1452

Email:

Lacey joined Synergy Adjusting in August 2016. Working in the client financial services department, her duties include maintaining the bordereaux on a daily basis and reconciling loss fund bank accounts.

Click here for Lacey’s full CV

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Tom Whitlow

BA / Senior Adjuster

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Location: Atlanta, GA, USA

Time Zone: GMT -5

Direct tel: +1 770 945 1414

Direct Fax: +1 770 945 1452

Email:

Tom has 16 years’ experience in the adjusting industry and his specialties include first & third party property damage, general liability and total loss PD claim handling.

Click here for Tom’s full CV

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Sarah White

Personal Assistant

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Location: Atlanta, GA, USA

Time Zone: GMT -5

Direct tel: +1 770 945 1414

Direct fax: +1 770 945 1452

Mobile: +1 601 917 8102

Email:

Sarah has over ten years’ experience in the insurance claims industry. She assists our adjusting team with legal document review and commentary, plaintiff attorney research, venue / verdict research, court document searches and general liability claims support.

Click here for Sarah’s full CV

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Deborah Barlow

AIC / Executive Liability Adjuster / TPA Advisor

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Location: Atlanta, GA, USA

Time Zone: GMT -5

Direct tel: +1 770 945 1414

Direct Fax: +1 770 945 1452

Email:

Deborah has over 30 years of insurance industry experience, working both at the agency and company level. Deborah is responsible for managing liability claims and is also a TPA advisor.

Click here for Deborah’s full CV

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Merle Bryant

Senior Transportation Adjuster

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Location: Tampa, FL, USA

Time Zone: GMT -5

Direct tel: +1 813 655 1292

Direct Fax: +1 813 655 1328

Mobile: +1 678 640 3661

Email:

Merle has over 16 years of experience in the investigation and adjustment of heavy equipment losses and also has 7 years of experience in handling property losses, both homeowners’ and commercial properties.

Click here for Merle’s full CV

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Brett Burlison

National TPA Manager / Senior Adjuster

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Location: Atlanta, GA, USA

Time Zone: GMT -5

Direct tel: +1 770 945 1414

Direct fax: +1 770 945 1452

Email:

Brett specializes in TPA for Homeowners, Commercial Property and Cargo Programs, his responsibilities include the appointment and supervision of field adjusters and bordereau production.

Click here for Brett’s full CV

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Donna Campbell

Administrative Assistant

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Location: Atlanta, GA, USA

Time Zone: GMT -5

Direct tel: +1 770 945 1414

Direct fax: +1 770 945 1452

Email:

Donna provides office support for the adjusters, such as sending out letters and cheques and filing etc. She enters new claims into the system, sets up the file and assigns out to the local adjusters.

Click here for Donna’s full CV

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Mike Dossett

Senior Adjuster

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Location: Gulf Shores, AL, USA

Time Zone: GMT -5

Direct tel: +1 251 747 6082

Direct Fax: +1 251 650 1686

Mobile: +1 251 747 6082

Email:

Mike has 10 years adjusting experience encompassing all types of field work including Commercial and Residential Property, Inland Marine and CAT claims.

Click here for Mike’s full CV

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Preston Dupuy

Senior Adjuster

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Location: New Orleans, LA, USA

Time Zone: GMT -6

Direct tel: +1 504 912 9300

Direct fax: +1 770 945 1452

Mobile: +1 504 912 9300

Email:

Preston has over 25 years’ adjusting experience in TPA and open market claims. He specializes in handling Commercial Property, Liability, Homeowner’s and Subrogation claims.

Click here for Preston’s full CV

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Shellie Green

Adjuster / Personal Assistant

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Location: Biloxi, MS, USA

Time Zone: GMT -6

Direct tel: +1 228 263 1072

Direct Fax: +1 228 818 2979

Mobile: +1 228 263 1072

Email:

Shellie handles Homeowner Property losses and Artisan GL losses and provides certain administration support to senior adjusters.

Click here for Shellie’s full CV

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Linda Lindsey

Office Manager

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Location: Atlanta, GA, USA

Time Zone: GMT -5

Direct tel: +1 770 945 1414

Direct Fax: +1 770 945 1452

Mobile: +1 251 747 6082

Email:

Linda has over 20 years of experience in the Insurance Industry and is the Atlanta Office Manager.

Click here for Linda’s full CV

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David Lopes

Senior Transportation Adjuster

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Location: Baltimore, MD, USA

Time Zone: GMT -5

Direct tel: +1 240 388 7125

Direct fax: +1 770 945 1452

Mobile: +1 240 388 7125

Email:

David has 25 years’ experience handling all aspects of Commercial Property claims, large Homeowners & Condominium claims, Warehousemen Legal Liability and GKLL/DOL losses.

Click here for David’s full CV

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Beth McClellan

Administrative Assistant

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Location: Atlanta, GA, USA

Time Zone: GMT -5

Direct tel: +1 770 945 1414

Direct Fax: +1 770 945 1452

Mobile: +1 228 263 1072

Email:

Beth provides office support for the adjusters in the office, enters new claims onto the system and assigns them out to local adjusters.

Click here for Beth’s full CV

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Kym Najafi

Financial Assistant / HR Manager

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Location: Atlanta, GA, USA

Time Zone: GMT -5

Direct tel: +1 770 945 1414

Direct Fax: +1 770 945 1452

Email:

Kym has been with the company for over 2 years and is responsible for all matters related to Corporate Support and Human Resources.

Click here for Kym’s full CV

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Cathy Spangler

Administrative Assistant

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Location: Atlanta, GA, USA

Time Zone: GMT -5

Direct tel: +1 770 945 1414

Direct fax: +1 770 945 1452

Email:

Cathy provides support for the adjusters in the office, such as sending out letters and cheques, filing and entering new claims into the system.

Click here for Cathy’s full CV

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Jeff Stone

AIC / Regional Manager, West Coast

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Location: Los Angeles, CA, USA

Time Zone: GMT -8

Direct tel: +1 951 371 8845

Direct Fax: +1 951 281 4601

Mobile: +1 951 966 8818

Email:

Jeff has been an insurance adjuster since 1987 being involved in the investigation of first party commercial and personal lines losses. His skills include estimating, documentation and coverage review of losses.

Click here for Jeff’s full CV

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Joel Voelkner

Senior Cargo Adjuster

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Location: Dallas, TX, USA

Time Zone: GMT -6

Direct tel: +1 972 832 4092

Direct Fax: +1 770 945 1452

Mobile: +1 972 832 4092

Email:

Joel has 20 years of claims experience in both the London and US domestic claims markets. His areas of specialty include motor truck cargo, warehouseman’s legal liability and contractor’s equipment losses as well as residential and commercial property loss oversight.

Click here for Joel’s full CV